Posted and effective as of December 2, 2017

Lift Bridge Furniture’s Seller Protection can offer a little extra peace of mind to eligible sellers. When you qualify, Lift Bridge Furniture will work with you to resolve cases, investigate chargebacks, and help you deal with any other issues that come up with your Lift Bridge Furniture shop. This Seller Protection Policy explains the steps you must take to be eligible for Seller Protection and the types of items and transactions that may be covered.

This policy is a part of our Terms of Use. To qualify for Seller Protection coverage, you agree to this policy and our Terms of Use.

1. Seller Eligibility Requirements
2. Order Eligibility Requirements
3. Items and Transactions Not Eligible
4. Seller Protection Benefits

1. Seller Eligibility Requirements

Eligible sellers are automatically enrolled in Seller Protection — there is no application process. Here’s what you need to do to make sure your shop is covered:

A. Keep your shop in good standing (that means you’re not violating any of Lift Bridge Furniture’s policies).
B. Fill out all of your Shop Policies (it’s especially important to have policies for returns, exchanges, and custom orders). This should go without saying, but your Shop Policies have to comply with Lift Bridge Furniture’s policies, as well as your local laws.
C. Use accurate photographs and descriptions when you list items. Nobody likes buying one thing and receiving something else!
D. Include reasonable and accurate processing times or ship-by dates (because getting a birthday gift a week late isn’t great).
E. Cooperate with investigations conducted by Lift Bridge Furniture. Promptly provide any information requested by Lift Bridge Furniture, and cancel and refund any transactions deemed invalid or unauthorized by Lift Bridge Furniture.

2. Order Eligibility Requirements

Follow these steps to make sure your orders are covered by Lift Bridge Furniture’s Seller Protection:

A. Ship your order according to the processing time or ship-by date you listed or as agreed upon through Lift Bridge Furniture Conversations.
B. Ship the order to the shipping address provided on Lift Bridge Furniture. If your buyer provides an alternate shipping address through Conversations, be mindful of fraud or scams. You may choose to cancel and refund the order and ask the buyer to purchase the item again with the corrected shipping address.
C. Mark the order as Delivered if you personally deliver the merchandise. If you personally deliver the order, print two copies of the Proof of Delivery Form and have the buyer sign and date each form when it’s delivered. Keep one of the signed forms for your records and give other form to the buyer. In the unlikely case that a dispute arises, we will need you to send over a copy of this signed form. 
D. Provide valid proof of shipping when using a shipping or fulfillment service. Valid proof can include a shipping or tracking number that shows the order route and delivery progress. Add the tracking number as a “Note to Customer” when marking the order as shipped. You can add a “Note to Customer” in the order details in your Lift Bridge Furniture account. Make sure that you’re familiar with our Shipping Policy.

3. Items and Transactions Not Eligible

While most items and transactions qualify for Seller Protection, there are a few exceptions:

A. Transactions processed outside of Lift Bridge Furniture’s online marketplace or liftbridgefurniture.com, for example, through standalone PayPal or a personal check.
B. Any order or transaction that is fulfilled by the seller despite notice from Lift Bridge Furniture admin that the order or transaction in question is invalid, fraudulent, or under investigation.

4. Seller Protection Benefits

If your shop and the order in question satisfy the eligibility requirements, Lift Bridge Furniture will try to help you resolve Non-Delivery cases, Not as Described cases, and chargebacks. We may have to request additional information from you. For Non-Delivery or Not as Described cases, we’ll need you to respond to our inquiries within 5 calendar days. If a chargeback is filed against you, we’ll need you to respond to any inquiries from Lift Bridge Furniture as soon as possible, and no later than 5 calendar days. If you don’t give us the necessary information in time, we may not be able to help resolve the dispute. Please keep in mind that we can’t guarantee a resolution in your favor.